MYER
Developed and maintained scalable Warehouse Resource Management software.
CRM Software Development Service
Manage leads, sales, and customers with intelligent custom CRM software solutions
Anglicare
Mobile app with archibus integration kiosk stand software development.
Visuals2Go
Cross platform mobile & tablet app for disabled people.
NobleOak
A complex financial model with end-to-end and ai customised user journey.
SydneyWater
Custom software integration between sap erp and ineight (project controls software).
Hillsong
Mobile donations form with payment gateway integration.
Metro Finance
Design and developed web application to manage & streamline shifts.
Site360
SaaS platform – Geofenced visitor management & fully customisable workflow forms.
Acorn Rentals
Custom accident replacement vehicle system that automates the entire rental process.
TaxToday
Streamlining instant refunds with highly secure cloud native application.
Custom CRM Development Company for Businesses Across Australia
Designpluz, a Sydney-based CRM development company, helps Australian businesses with custom CRM software that centralises customer data and streamlines sales workflows. Customer data often sits across multiple spreadsheets and disconnected systems, limiting a business’s ability to track leads and manage relationships effectively. Designpluz provides reliable custom CRM development, Salesforce consulting, and Dynamics 365 implementation services, where our expert developers build CRM platforms designed around the exact operational workflows. From lead management and customer lifecycle tracking to automated workflows and reporting dashboards, our solutions provide the team with a clear and unified view of every customer interaction.
Case Studies
We pride ourselves on the work we deliver and the outcomes we achieve for our clients everyday.
Our commitment to client satisfaction is evident through our genuine 5-star
google reviews
I have been working with Designpluz for the past year, and found the team to provide fantastic support in leading various projects.
Steve Jenke
Site 360
The Designpluz team has allowed us to accelerate the time to market for our platform, translating to money in the bank.
David Philips
Biode
I wish I could give you more than 5 Star for the work you have delivered for me Designpluz Team. Your work is fantastic and the professionalism is top notch.
Shashi Singh
YourOSHC
I’ve recently worked with the Designpluz team to develop our site, they have taken a complex offline model and built this into our website.
Sara Gill
NobleOak
It is rare to find a business that is so attentive these days and delivers such good results!
Jeffrey Tran
Wok Culture
All the way from the quoting process to project completion DesignPluz has been reliable, responsive and delivered as promised.
Isaac
MBM
We have been extremely happy with the ongoing impeccable service and promptness with delivering our marketing projects within a short period of time.
Chloe Czipo
Linbeck
Working with a dedicated project manager who was our single point of contact made communication seamless and efficient, which allowed us to go live on time and on budget
Mark Camilleri
Bremick
Designpluz is an amazing company to work with! Everyone in their team is lovely to work and collaborate with. They always action task efficiently to make beautiful end results.
Amarni Story
New Age Veneers
An experienced team, a bunch of great people, and simply amazing work. Designpluz was very patient with us as we chopped and changed our project
George Khoury
Knomis
Transparency is key in any partnership, and Designpluz excels in this aspect. They're upfront about their processes, timelines, and costs, which instills trust and confidence in their services.
Trinh Bui
Newington Lane
I appreciate that they took the time to understand the brand, its target audience and most importantly the primary goals for the new design.
Daniel Law
Red Search
Priya and the team were fantastic to work with. They took the time to understand our brief, and deliver amazing results with high attention to detail.
Tommy Lim
SF Capital
They were extremely helpful and responsive throughout the whole process, both with taking on our requests, whilst adding their own thoughts and ideas that made the system better.
Kahlia Angus
Wild Cat Conservation Centre (WCCC)
Their answers to questions and general communication was very good which made the whole process a little easier.
Rob Archibald
Emjay Products
Shaun and Priya are extremely professional, personable and qualified. We really appreciated their personalised approach to meet the needs of our business and industry.
Zeenia Dastur
Parramatta Preschool
Our Numbers Tell Our Story
We Design and Develop High-caliber Softwares.
100
Five-star Google reviews showcasing our commitment to excellence.
40
In-house technology experts driving innovation and quality.
50,000
Australians use our software every day to streamline their work.
1,000
Successful projects delivered with precision and expertise.
100
Australian-owned family business with 15+ years of proven reliability.
40
Processed annually through our software, empowering businesses.
Our CRM Software Development Services
Custom CRM Development
We design the CRM platform around business lead management workflows, customer communication channels, lead qualification, and service workflows to support increasing data volumes, user activity, and integrations.
CRM UI/UX Design
Our UI/UX experts create wireframes, integration workflows, and high-fidelity prototypes using Figma, Adobe XD, and Adobe Illustrator. We utilise different techniques, like user journey mapping and workflow analysis.
CRM Migration & Modernisation
Our CRM migration and modernisation services focus on securely transferring the data from outdated platforms to a modern cloud-based CRM platform, and include data auditing, data cleaning, and data re-structuring.
Mobile CRM Application Development
Our mobile application development team can build custom cross-platform and native CRM mobile applications for both Android and iOS. Also, we can convert existing CRM web platforms or portals into fully functional mobile applications for seamless access.
CRM Consulting & Strategy
We have a team of expert consultants who provide CRM consulting services to help businesses define CRM architecture, automation workflows, reporting structures, and integration requirements that improve operational efficiency.
CRM Integration Services
Our integration services connect CRM systems, like Salesforce or Microsoft Dynamics 365 CRM, with ERP platforms, eCommerce platform integrations, payment gateways, and other third-party tools for seamless data synchronisation and business automation.
Customer & Partner Portal Development
We create secure customer and partner portals that extend the functionality of a CRM platform and allow external stakeholders to access dashboards, view order histories, access documents, communicate with service teams, and track service requests.
CRM Support & Maintenance
We provide reliable CRM support and maintenance services, which include bug fixes, performance optimisation, feature enhancements, security updates, new integrations, and new module additions.
Why Invest in Custom CRM Software?
Increased Sales Productivity
By centralising customer interactions, lead data, and communication history into one single system, the sales team no longer has to switch between tabs to get data and can focus on converting qualified prospects rather than finishing administrative tasks.
Automated Business Processes
With built-in workflow engines, rule-based automation, and API-driven integrations, CRM platforms automate repetitive operational tasks, like lead assignment & scoring, follow-up scheduling, approval routing, and support ticket escalations, saving 2-3 hours daily.
Better Customer Retention
A CRM platform with marketing and sales automation supports complete customer profiles, including purchase history, preferences, and support interactions. This unified customer view helps businesses personalise engagement and respond to their requests faster.
Scalable Infrastructure
The customer relationship management software is built on cloud-native architectures that support horizontal and vertical scaling. The CRM can support new sales teams, additional locations, and higher customer interaction volumes with time.
The core technologies powering our
software solutions.
Building future-proof bespoke software tailored to specific business needs requires the right tools and technologies.
Why Choose Designpluz?
17+ Years of Proven Excellence
With over 17 years of experience in delivering business software across Australia, we understand the operational realities that businesses across industries deal with daily and design solutions that support growing customer databases.
Agile & Transparent Delivery
We follow an agile development methodology with structured sprint cycles, milestone-based delivery, and continuous communication. We conduct regular progress reviews, sprint demonstrations, and feedback loops to ensure complete transparency during development.
Dedicated CRM Developers
Our CRM developers collaborate closely with your team to understand sales workflows, lead qualification processes, customer communication channels, and reporting requirements. This ensures that CRM solutions reflect how your team actually operates.
AI-Powered CRM Solutions
We integrate AI-driven capabilities into custom CRM software solutions to transform data into insights using Azure and Amazon AI tools. These features help in prioritising high-value prospects, personalising customer engagement strategies, and improving decision-making.
Our CRM Software Development Process
Step 1
Planning and Consultation
As an expert CRM product development company, we first evaluate the sales workflow, customer engagement models, and existing technology stack, which includes spreadsheets, legacy CRM platforms (if any), ERP systems, and marketing automation software.
Step 2
Design
During the design phase, our UI/UX designers define the overall CRM system architecture, including the dashboards, lead management panels, pipeline visualisation, and reporting interfaces, database structures, APIs, and user experience.
Step 3
Development
A dedicated team of CRM developers transforms the wireframes and prototypes into a functional CRM platform using scalable frameworks and modular code structures. We build the core modules, configure workflow automation engines, and add secure API integrations.
Step 4
Testing
We utilise a hybrid testing framework which combines automated and manual testing approaches for complete and comprehensive testing, which includes functional, performance, security, integration, and user acceptance testing.
Step 5
Deployment
Our team deploys the CRM platform on a secure native, private, or hybrid cloud infrastructure configured for scalability and high availability. We migrate the data from legacy systems to the new platform using structured data migration processes.
Step 6
Maintenance
We provide ongoing support services that include continuous optimisation, security updates, and feature enhancements, to ensure the CRM platform evolves with your business.
Frequently Asked Questions
What types of CRM software do you build?
We develop a range of CRM software, like operational CRM, analytical CRM, and collaborative CRM, with email and telephony integration and specialise in cloud-based, on-premise, and industry-specific CRM systems.
What are the key features of a CRM system?
As an expert custom CRM software development company, we add core features, like lead management, sales pipeline tracking, communication history tracking, and integrate AI-powered features, like AI lead scoring, predictive sales analytics, customer sentiment analysis, and chatbots.
What are the advantages of building a custom CRM?
A custom CRM is designed and developed around an organisation’s sales cycles, approval systems, customer journey, and internal processes. This helps the team to work faster, as the system reflects how they operate. Also, there are no unnecessary features, which keeps the interface clean, reduces training time, and improves adoption across departments.
Can you integrate CRM with our existing systems?
Yes, with secure APIs, middleware connectors, and data synchronisation frameworks, our CRM integration services connect CRM systems to all existing third-party and legacy platforms.
